
Richard is Commercial Director at specialist customer experience consultancy Foviance and author of ‘Winners and Losers in a Troubled Economy: how to engage customers online for competitive advantage’. He is also Course Director for Social Media at the Chartered Institute of Marketing.
Talk(s):
- Ready, Aim, Mis-fire: The Problem With Gamification
- Seduction, Influence and Persuasion - the art and science of social design
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